Exchange Policy

We want you to be happy with what you have bought, and every purchase supports the children in our care. If something is not right, please tell us.

Faulty or incorrect items

If an item arrives damaged, faulty, or is not what you ordered, contact us within 14 days of receiving it at info@scasft.org or +60 3-7956 4700. We will replace it or refund it in full, including the delivery charge, and we will cover the cost of sending it back. A photograph of the problem usually saves everyone time.

Exchanges

If you would like a different size or item, contact us within 14 days of delivery. The item needs to be unused, in its original condition and packaging, with any tags still attached. Return postage is yours to pay unless the item was faulty.

Where the item you want costs more, we will ask for the difference; where it costs less, we will refund it.

Items we cannot exchange

Hand-made goods from our workshop vary slightly from one to the next — that is the nature of the work, not a fault. We cannot exchange items that have been used or washed, or anything made specially to order.

Refunds

Approved refunds are returned to the original payment method, normally within 14 days of the item reaching us. Your bank may take a few days more to show it.

Event reservations

You can cancel a reservation yourself from My Reservations at any time, which frees the place for someone else.

For a paid event, contact us at info@scasft.org if you need a refund. Because catering and materials are ordered in advance, we can normally refund in full up to 14 days before the event, and after that only where we are able to fill the place. If we cancel or postpone an event, you will be offered a full refund.

How to start

Email info@scasft.org with your order or reservation number and what you would like to do. You can also call +60 3-7956 4700 during Monday – Friday, 8:30am – 5:00pm, or bring the item to our centre at Jalan Utara, 46200 Petaling Jaya, Selangor, Malaysia.